Defending Those Who Protect Us

Defending Those Who Protect Us

The FTC and its partners collaborate to help service members, military families, veterans, and civilians in the military community make smart financial decisions. By Carol Kando-Pineda, Attorney, Federal Trade Commission Division of Consumer & Business Education The Federal Trade Commission (FTC) has experience with listening to consumers — through our...

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Memorable Customer Service Moments Too Good To Forget

Memorable Customer Service Moments Too Good To Forget

Caring companies show willingness to walk in their customers’ shoes. By Nona Phinn According to Investopedia, “customer service is the process of ensuring customer satisfaction with a product or service,” often taking place “while performing a transaction for the customer.” I challenge that today customer service is more than transactions and...

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The Power to Pass It On

The Power to Pass It On

Fraud prevention is the business of business. Colleen Tressler explains how the Federal Trade Commission’s Pass It On campaign fights fraud by encouraging consumers, businesses, and organizations to share information about scams.

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Shopping with a Purpose

Shopping with a Purpose

Are you doing your part to give back? Learn how you can shop with a purpose.

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2016 Trends That Broke the Mold

2016 Trends That Broke the Mold

Let’s flash back to captivating consumer trends that broke the mold in 2016. By Jasmine Turner What were some of your daily shopping routines in 2016? You probably used your smartphone for just about everything. It seems there’s an app for every daily task, whether you’re shopping, ordering food, paying...

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5 Ad Gaffes & How Savvy Companies Avoid Them

5 Ad Gaffes & How Savvy Companies Avoid Them

Whoever said there’s no such thing as bad publicity didn’t consider the effect that legal action by federal or state law enforcers can have on a company’s reputation for truth and trustworthiness. By Lesley Fair, Attorney, Federal Trade Commission Bureau of Consumer Protection Every case announced by the Federal Trade Commission...

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4 Keys to Becoming a Savvy Consumer

4 Keys to Becoming a Savvy Consumer

In today’s marketplace the consumer has the power to make smart choices. Here’s how. By Jasmine Turner Are You a Savvy Consumer? Probably. In this digital age, consumers have the ability to curate, share and collaborate on their opinions, wants and needs instantaneously. This has not only given them the...

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Start With Security

Start With Security

New tools from the FTC can help your company do better business through improved data security. By Jessica Rich, Director, Federal Trade Commission Bureau of Consumer Protection If there is one thing that is certain about the future of business, it’s that it will involve a connected world. This means...

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