Without Trust We Are Broken
By Nona Phinn The iconic Disney movie Remember the Titans tops the list of my all-time favorite movies. Besides the fact that I was born and raised in northern Virginia, I connect with the messages that come through each and every scene of the film. Recently, I had a conversation...
Working Together to Achieve More
By Missy Sheehan When organizations collaborate, they can maximize their impact. The world is moving too fast to keep pace alone. We are past the time for debating whether collaboration makes sense,” concludes Art Taylor, President and CEO of BBB Wise Giving Alliance (WGA), in an article on nonprofit collaboration...
Flavorful Joy
By Nona Phinn McCormick focuses on spicing up our meals today and beyond. Our vision is to bring the joy of flavor to life, and our mission is to make every meal and every meal moment better for our consumers around the globe,” says Mike Okoroafor, Vice President of Global...
Trust: A Language Spoken Around the World
By Nona Phinn The 2018 Edelman Trust Barometer examines the state of trust in institutions around the globe and offers insight into dramatic shifts. Have you ever been on “It’s a Small World,” the boat ride in Walt Disney World’s Magic Kingdom Park? You get to journey upon a river...
Honesty: The Foundation of Trust
By Dr. Rubens Pessanha, PMP, GPHR, SPHR, SHRM-SCP Results of the 2017 BBB Trust Sentiment IndexSM show how trust drives consumers’ marketplace decisions, reinforcing author’s lessons learned from Grandma. To celebrate my grandma turning 90, I decided to share some of the lessons I learned (or am still learning) from...
Creating the Perfect Ride
By Archana Mehta, Founder and CEO, AM Strategies Lyft uses a triangle of trust to keep its customers, drivers, and employees happy. In a rapidly changing world with innovative products flooding the marketplace, companies often struggle to stand out. Exemplary customer service often makes the difference between an average company...
Do Your Customers Trust Your Business?
Five “gestures of respect“ may determine whether they do or not By Craig Honick, Managing Partner of Metro Tribal, a market insight and brand story development firm based in Charlottesville, Va. and Seattle In the fall of 2015, as an ethnographer who helps organizations understand how their audiences see the...
What’s Mine is Yours. What’s Yours is Mine.
By Nona Phinn As consumers say goodbye to traditional means of doing business such as renting, owning and buying, they’re realizing their parents were right after all — it is okay to share. Think back to when you were two years old. Now answer this: What was one of the...
#TBT Better Business
By Nancy Coulter-Parker, Founder NCP Content + Consulting With more than a century of experience under its belt, Better Business Bureau (BBB) still remains as committed as ever to keeping businesses accountable to a just and ethical marketplace. Since the early 1900s, BBB has been on the forefront of positive...
