Service That Fits

Service That Fits

By Missy Sheehan North Wales Running Co. thrives thanks to focus on customer experience, company culture, and community.   For Scott Tantino, running isn’t just a beloved sport — it’s how he makes his living while simultaneously giving back to his community. As the owner of North Wales Running Co....

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Memorable Customer Service Moments Too Good To Forget

Memorable Customer Service Moments Too Good To Forget

By Nona Phinn Caring companies show willingness to walk in their customers’ shoes. According to Investopedia, “customer service is the process of ensuring customer satisfaction with a product or service,” often taking place “while performing a transaction for the customer.” I challenge that today customer service is more than transactions and...

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Redefining Customer Service

Redefining Customer Service

By Archana Mehta, Founder and CEO, AM Strategies MOO uses its values as a model for what it means to be exceptional. You’ve probably seen MOO’s catchy business cards that capture — and hold — your attention. If you haven’t, MOO creates business cards known for being out of the...

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Creating the Perfect Ride

Creating the Perfect Ride

By Archana Mehta, Founder and CEO, AM Strategies Lyft uses a triangle of trust to keep its customers, drivers, and employees happy. In a rapidly changing world with innovative products flooding the marketplace, companies often struggle to stand out. Exemplary customer service often makes the difference between an average company...

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When to Fire a Customer

When to Fire a Customer

By Joanna L. Krotz, Founder, Muse2Muse Productions LLC & The Woman’s Playbook Knowing when and why to jettison customers can boost your profits, improve morale, and grow your business. When you’ve exhausted yourself and your staff trying to please an impossible client, blame it on Harry Gordon Selfridge. After amassing...

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What Makes an International Torch Award Winner?

What Makes an International Torch Award Winner?

By Sheila Adkins Jeremy Smith, President of California Pools, talks about what makes his company worthy of a Better Business Bureau International Torch Award. As part of our quest to recognize excellence and award business leadership, each year Council of Better Business Bureaus awards its Torch Awards. In 2015, four...

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