Service That Fits

Service That Fits

By Missy Sheehan North Wales Running Co. thrives thanks to focus on customer experience, company culture, and community.   For Scott Tantino, running isn’t just a beloved sport — it’s how he makes his living while simultaneously giving back to his community. As the owner of North Wales Running Co....

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Redefining Customer Service

Redefining Customer Service

By Archana Mehta, Founder and CEO, AM Strategies MOO uses its values as a model for what it means to be exceptional. You’ve probably seen MOO’s catchy business cards that capture — and hold — your attention. If you haven’t, MOO creates business cards known for being out of the...

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Creating the Perfect Ride

Creating the Perfect Ride

By Archana Mehta, Founder and CEO, AM Strategies Lyft uses a triangle of trust to keep its customers, drivers, and employees happy. In a rapidly changing world with innovative products flooding the marketplace, companies often struggle to stand out. Exemplary customer service often makes the difference between an average company...

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