Service That Fits

Service That Fits

By Missy Sheehan North Wales Running Co. thrives thanks to focus on customer experience, company culture, and community.   For Scott Tantino, running isn’t just a beloved sport — it’s how he makes his living while simultaneously giving back to his community. As the owner of North Wales Running Co....

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Redefining Customer Service

Redefining Customer Service

By Archana Mehta, Founder and CEO, AM Strategies MOO uses its values as a model for what it means to be exceptional. You’ve probably seen MOO’s catchy business cards that capture — and hold — your attention. If you haven’t, MOO creates business cards known for being out of the...

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When to Fire a Customer

When to Fire a Customer

By Joanna L. Krotz, Founder, Muse2Muse Productions LLC & The Woman’s Playbook Knowing when and why to jettison customers can boost your profits, improve morale, and grow your business. When you’ve exhausted yourself and your staff trying to please an impossible client, blame it on Harry Gordon Selfridge. After amassing...

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