A Birthday Surprise

A Birthday Surprise

By Nona Phinn As my birthday was approaching last year, I realized that the best gift I could receive was some rest and relaxation. I was shopping online for a nearby resort when I stumbled on Lansdowne Resort and Spa in Leesburg, Virginia. It is surrounded by such a quaint...

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Mexico: Then & Now

Mexico: Then & Now

An Interview with Bernardo Altamirano Rodríguez, Director General of BBB Mexico By Jeanne Hansen, Owner, Jeanne Hansen Editorial Services Bernardo Altamirano Rodríguez is the Director General of Better Business Bureau (BBB) Mexico, which was launched in February 2014 and began operations in June 2015. BBB Mexico currently has offices in...

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Heroes Are Among Us

Heroes Are Among Us

By Jasmine Turner “Our local BBBs are on-the-ground, looking out for consumers…” Indiana’s Attorney General, Greg Zoeller, is a superconsumer of sorts. He protects consumers, abides by court decisions, honors the legislative and executive branches of government, and serves the people. Having so much power and responsibility is tough, but...

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Good, Better, Best

Good, Better, Best

In today’s marketplace consumer experience can make or break a business. So what does being a better business mean? Here’s what consumers have to say. By Rubens Pessanha Filho and Tiffany Scott Better Businesses, Better Lives Here we are midway into the second decade of the 21st century and, if there...

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Calling All Heroes

Calling All Heroes

When I was a teenager, I purchased a radio from a store and the radio was defective. The store would not exchange or refund my money. I contacted Better Business Bureau (BBB) and they resolved the problem quickly. As a 16-year old, that was a big deal for me and...

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#TBT Better Business

#TBT Better Business

With more than a century of experience under its belt, Better Business Bureau (BBB) still remains as committed as ever to keeping businesses accountable to a just and ethical marketplace. By Nancy Coulter-Parker, Founder NCP Content + Consulting Since the early 1900s, BBB has been on the forefront of positive...

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