Savvy Consumer: Trust for Our Children’s Digital Future
By Katie Goldstein Learn how laws, guidelines, and education help parents protect and empower their kids online. Trust is defined as the belief that someone or something is reliable, good, honest, and effective. In today’s digital age, with a proliferation of available content, knowing whom and what we can trust...
Small Business Shams
By Rosario Mendez, Attorney, Federal Trade Commission’s Bureau of Consumer Protection, Division of Consumer & Business Education Resources from the FTC can help small businesses spot schemes to rip them off. You probably know about scams that target people ― including your customers. But do you know about scams that...
Defending Those Who Protect Us
By Carol Kando-Pineda, Attorney, Federal Trade Commission Division of Consumer & Business Education The FTC and its partners collaborate to help service members, military families, veterans, and civilians in the military community make smart financial decisions. The Federal Trade Commission (FTC) has experience with listening to consumers — through our...
Memorable Customer Service Moments Too Good To Forget
By Nona Phinn Caring companies show willingness to walk in their customers’ shoes. According to Investopedia, “customer service is the process of ensuring customer satisfaction with a product or service,” often taking place “while performing a transaction for the customer.” I challenge that today customer service is more than transactions and...
The Power to Pass It On
Fraud prevention is the business of business. Colleen Tressler explains how the Federal Trade Commission’s Pass It On campaign fights fraud by encouraging consumers, businesses, and organizations to share information about scams.
Shopping with a Purpose
Are you doing your part to give back? Learn how you can shop with a purpose.
4 Keys to Becoming a Savvy Consumer
By Jasmine Turner In today’s marketplace the consumer has the power to make smart choices. Here’s how. Are you a savvy consumer? Probably. In this digital age, consumers have the ability to curate, share and collaborate on their opinions, wants and needs instantaneously. This has not only given them the...
Start With Security
By Jessica Rich, Director, Federal Trade Commission Bureau of Consumer Protection New tools from the FTC can help your company do better business through improved data security. If there is one thing that is certain about the future of business, it’s that it will involve a connected world. This means...