Doing Business The Baker Way

Doing Business The Baker Way

Mike Teresso, President of Baker Electric Home Energy, sheds light on the company’s Torch Award-worthy business practices. By Sheila Adkins Around the globe, the solar energy industry is booming, and no one knows this better than Baker Electric Home Energy (formerly Baker Electric Solar) in Escondido, California. The residential business...

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The Power of the Collective Good

The Power of the Collective Good

After being scammed by a contractor, one homeowner decided she’d had enough and took action. By Nona Phinn The following story represents one of the “Voices of Scam TrackerSM” featured in the 2017 BBB Scam Tracker Annual Risk Report. Lindsey thought a deck would be a perfect addition to her...

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A Birthday Surprise

A Birthday Surprise

By Nona Phinn As my birthday was approaching last year, I realized that the best gift I could receive was some rest and relaxation. I was shopping online for a nearby resort when I stumbled on Lansdowne Resort and Spa in Leesburg, Virginia. It is surrounded by such a quaint...

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There’s No Place Like [a Clean] Home

There’s No Place Like [a Clean] Home

Sandra Watson, owner of Merry Maids of Metro in Nova Scotia, Canada, talks about what makes her business worthy of a BBB International Torch Award for Ethics. By Nona Phinn Our homes hold a special place in our hearts. Home is the place where we can be our true selves...

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Building a Winning Automotive Business

Building a Winning Automotive Business

Victory Auto Service & Glass, recipient of a 2016 BBB International Torch Award for Ethics, is known for its commitment to providing honest, dependable service. Founder and President Jeff Matt tells us what it takes to be a better business in the automotive industry.

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Finding a Port in the Storm

Finding a Port in the Storm

Finding lodging during a hurricane is no easy task. Read how a hotel staff member went above and beyond to help a family find a port in the storm for their loved one.

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Heroes Are Among Us

Heroes Are Among Us

“Our local BBBs are on-the-ground, looking out for consumers…” By Jasmine Turner Indiana’s Attorney General, Greg Zoeller, is a superconsumer of sorts. He protects consumers, abides by court decisions, honors the legislative and executive branches of government, and serves the people. Having so much power and responsibility is tough, but...

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Calling All Heroes

Calling All Heroes

When I was a teenager, I purchased a radio from a store and the radio was defective. The store would not exchange or refund my money. I contacted Better Business Bureau (BBB) and they resolved the problem quickly. As a 16-year old, that was a big deal for me and...

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What Makes an International Torch Award Winner?

What Makes an International Torch Award Winner?

Jeremy Smith, President of California Pools, talks about what makes his company worthy of a Better Business Bureau International Torch Award. By Sheila Adkins As part of our quest to recognize excellence and award business leadership, each year Council of Better Business Bureaus awards its Torch Awards. In 2015, four...

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