BBB: An Engine of Defense

BBB: An Engine of Defense

By Archana Mehta A BBB historical document showcases the organization’s efforts to protect consumers during and after World War II. The early 1940s marked a profound period of history in the United States. It was wartime, and the uncertainty of World War II created fear in Americans. Swindlers sought to...

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When to Fire a Customer

When to Fire a Customer

By Joanna L. Krotz, Founder, Muse2Muse Productions LLC & The Woman’s Playbook Knowing when and why to jettison customers can boost your profits, improve morale, and grow your business. When you’ve exhausted yourself and your staff trying to please an impossible client, blame it on Harry Gordon Selfridge. After amassing...

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There’s No Place Like [a Clean] Home

There’s No Place Like [a Clean] Home

By Nona Phinn Sandra Watson, owner of Merry Maids of Metro in Nova Scotia, Canada, talks about what makes her business worthy of a BBB International Torch Award for Ethics. Our homes hold a special place in our hearts. Home is the place where we can be our true selves...

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